We strive to provide our customers with the best possible service; however, due to the nature of our fulfillment process, we are unable to accept exchanges once you have received your product. Once an order has been shipped, we cannot facilitate direct exchanges.

However, if you realize you need to make an exchange before your order has been shipped, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request and make the necessary adjustments, provided the product has not yet been dispatched.

If you have any concerns or further questions about exchanges, please don't hesitate to contact us through our live chat or by emailing us at hi@mushymushy.net. We'll be happy to assist you.